Last updated on 11th April 2025
Your Native Teacher is dedicated to maintaining user privacy on our website. This document explains your rights as a user and how Your Native Teacher manages your personal information. Your continued use of our website and services indicates that you agree to be legally bound by the terms of this Privacy Policy. If you disagree with any part of this policy, you should not use our services or access our website.
We encourage you to read this Privacy Policy carefully and contact us if you have any questions about how we handle your personal data.
Your Native Teacher has the legal right, and may exercise this right, to add, delete, or modify any part of this Privacy Policy at any time, without prior notice. We will indicate the most recent update date at the top of this page. Continued use of the website after changes constitutes your acceptance of the revised Privacy Policy.
We collect user information in three primary ways:
1. Personally-Provided Information
When you interact with our website to request our services, we may ask you for information such as your full legal name, contact information, date of birth, and other details necessary to provide our services.
2. Automatically Collected Information
When you access our website, certain non-identifiable information is automatically collected by our web servers, such as:
IP address or domain name
Browser type and operating system
Internet service provider (ISP)
Referring and exit pages
Clickstream data and time/date stamps
This data helps us to improve the website experience.
3. Payment/Bank Information
To process payments, we may ask for your credit/debit card or bank details through secure third-party processors such as Stripe.
We use your information for the following purposes:
To fulfill our contractual obligations and provide the services requested
To customize and improve your website experience
To process support requests or general inquiries
For internal administrative purposes
To evaluate and improve our service quality
As part of our educational quality assurance efforts, Your Native Teacher uses an AI assistant to audio record and transcribe lessons held on our platform. These are used:
To assess teaching quality
To support learning and lesson review
For internal quality control and service improvements
No video recordings are made. Access to these recordings is restricted to authorized personnel only. Data is stored securely and never shared with third parties without your explicit consent, unless required by law. By using our services, you consent to the audio recording and transcription of lessons. If you wish to opt out, please contact us at [email protected].
Your Native Teacher processes personal data under the following legal bases:
Contractual necessity (e.g., to deliver tutoring services)
Your consent (e.g., for marketing communications or lesson recordings)
Legal obligations (e.g., to comply with tax laws)
Legitimate interests (e.g., to improve our services), provided they do not override your rights
Some of our service providers or partners may operate outside the EU/EEA. Where this occurs, we ensure that your data is transferred securely and in compliance with GDPR through mechanisms such as:
Standard Contractual Clauses
Adequacy decisions
Other approved transfer safeguards
We do not sell your personal data. However, we may share your information with the following:
Service providers (e.g., IT, payment processors) under strict data protection agreements
Legal authorities when required by law
Parties you have explicitly requested or consented to
When shared with external parties, these recipients are required to handle your data in accordance with this Privacy Policy and GDPR.
As most websites do, we use Cookies technology to enable the website to recognise your browser; and capture and remember certain information.
These are so that you can have an enhanced experience when you visit our website. You may choose to turn off all cookies on your computer/device, but you, in such an event, may not have access to many features that make our website experience more efficient.
Please note that our policy is to maintain information collected for commercially reasonable periods or in accordance with specific procedures, except where prohibited by law.
Contact details, such as your full legal name, phone number, and email address that you have provided to us, are stored in our database, and we will delete such within three months after you notify us that you will no longer be using our services.
Your Native Teacher is a GDPR-compliant website.
This means that you have the right to instruct us not to process or use your personal information in certain circumstances, such as for marketing purposes. You have the right to withdraw your permission where the processing of your personal information is based on your approval, subject to contractual or legal limitations.
You have the right to change and update your personal information if you believe it is inaccurate or has been removed under certain circumstances. You also have the right to restrict how we process your private information.
Under certain conditions, you have the legal right to disagree with and object to Your Native Teacher’s processing of your personal information.
You have the right to instruct Your Native Teacher to transfer the information we have obtained to you or other organisations under certain circumstances.
You have the right to ask Your Native Teacher for copies of your personal information.
In certain circumstances, you have the right to instruct Your Native Teacher to delete your personal information.
Under certain conditions, you have the right to instruct Your Native Teacher to limit processing your personal information.
Should you wish to use any of your rights, please contact us.
