We encourage you to carefully read through the information carefully and contact us if you have any questions about how we handle your private information.
We collect user information in three major ways:
Personally-provided information: When you interact with our website to request our services, we will ask you to provide personal information. You have the choice of declining, but in such instances, you may not be able to use our services. We may ask for your legal name, contact information, and date of birth under this category.
Automatically provided information: All users who access our website will have specific types of their information automatically provided to us by their accessing devices. Our web servers routinely recognise every user’s/visitor’s IP address or domain name and may automatically collect information about your internet service provider (ISP), the type of your browser and operating system, clickstream data, referring and exit pages, and/or time and date stamp. This type of information is non-personal and non-identifying but helps us to customise our website to suit your specific needs.
Payment/Bank information: To aid the provision of our services to you, we may require you to provide us with pertinent payment/bank information.
These are how we use your information:
- To fulfil our contractual duties to you and provide you with the services you require;
- to customise the website to meet your needs better;
- in processing any request for advice or information;
- to manage our business; and
- to help assess and evaluate the quality of services rendered to you.
Your Native Teacher never sells user information to third parties. However, we may disclose your private information to the following categories of recipients:
Suppliers within the EU/ESS or outside EU/ESS that handle IT services, payment services, and credit information on Your Native Teacher’s behalf.
Any recipient that you ask us to share such information with.
Other recipients as required by law, other constitutions, or authority decisions.
Recipients who handle private data on behalf of Your Native Teacher. These third parties are under contract with us and will always ensure that your information is handled correctly and safely.
Please note that our policy is to maintain information collected for commercially reasonable periods or in accordance with specific procedures, except where prohibited by law.
Contact details, such as your full legal name, phone number, and email address that you have provided to us, are stored in our database, and we will delete such within three months after you notify us that you will no longer be using our services.
Your Native Teacher is a GDPR-compliant website.
This means that you have the right to instruct us not to process or use your personal information in certain circumstances, such as for marketing purposes. You have the right to withdraw your permission where the processing of your personal information is based on your approval, subject to contractual or legal limitations.
You have the right to change and update your personal information if you believe it is inaccurate or has been removed under certain circumstances. You also have the right to restrict how we process your private information.
Under certain conditions, you have the legal right to disagree with and object to Your Native Teacher’s processing of your personal information.
You have the right to instruct Your Native Teacher to transfer the information we have obtained to you or other organisations under certain circumstances.
You have the right to ask Your Native Teacher for copies of your personal information.
In certain circumstances, you have the right to instruct Your Native Teacher to delete your personal information.
Under certain conditions, you have the right to instruct Your Native Teacher to limit processing your personal information.
Should you wish to use any of your rights, please contact us.